Accessibility Recommendations
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Relay services
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Architecture should support location identification by the PSAP of users of all IP-based relay services, on a par with voice service capability
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Architecture should support one-step call to 9-1-1 while invoking a relay service
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(Farther out) Ideally PSAP that is video equipped could see the video caller and hear the interpreter
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(No recommendations made about single call center, specialists or other operational issues.)
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Long Description: The CapTel Phone looks like a traditional push button phone with large buttons, but has a small rectangular screen above the buttons on which the captions are displayed.
Informative Image: Woman having a conversation using a videophone.
Long Description: A woman is sitting in front of a computer monitor. On top of the monitor is a small camera. She can see the person she is chatting with on the computer monitor.