2000s (1)

• Internet-based relay services approved and become popular among those with broadband

• Internet Text

• Video Relay Service (VRS) using American Sign Language

• Wireless phones become compatible with TTY

• Wireless Hearing Aid Compatibility rule issued for implementation in mid-decade

• GPRS introduces text offerings for consumers; but coverage is not equal to wireless voice coverage

• CapTel™, proprietary relay service technology for captioned phone calls, growing quickly among hard of hearing and elderly people