Purposes:

    • To understand what today‚Äôs issues are and to learn suggestions for improvement from consumers (to guide research and communicate with industry)

    • Learn whether consumers would use online help, what sources they prefer (to guide our online information and services and share with others)

    • Feedback on the idea of a universal receiver

    • Generally help guide research program.

  • Survey conducted on the web last summer

  • Emphasis on face-to-face communication situations