Section 255 of the Telecommunications Act of 1996

  • Accessibility: Telecommunications companies must make their products and services accessible to people with disabilities, if readily achievable.

  • Compatibility: Companies must make their products and services compatible with specialized customer premises equipment commonly used by people with disabilities, if readily achievable.

  • Usability: Companies must make their product documentation (manuals, brochures, customer service) accessible, if readily achievable.

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