What should consumers demand?

• IP accessibility regardless of

• Form: text, video or voice

• Transmission media – PSTN, IP, wireless, cable, satellite or combination

• Avoid artificial separations that can create

• Serious accessibility gaps and consumer confusion

• Uneven playing field for companies that follow different rules for similar services

• Accessibility solutions – easy at the design and development stages. Expensive and burdensome if retrofitted later on.