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Voice Mail and IVR (phone menus)
Following a conference on IVR and Voice Mail accessibility sponsored by the RERC on Telecom Access in 2000, the Alliance for Telecommunication Industry Solutions (ATIS) agreed to host an industry forum to address the topic. The forum meets four times a year. Information on the forum and other related documents can be found on the ATIS website.
The materials on this site are from the conference that led to the forum.
Proceedings:
Accessible Voice Systems and Services:
TTY and Other Accessibility Issues
with Voice Mail and Audiotext
Gallaudet University
June 6-7, 2000
*PowerPoint Accessibility Note: Some PowerPoint presentations have been converted to "text pure HTML" using the PowerPoint Publishing Accessibility Wizard 0.93 (Beta), developed at the University of Illinois, Urbana-Champaign, by Jon Gunderson, Ph.D., ATP. For more information, see: http://www.rehab.uiuc.edu/ppt/index.html.
Text versions are available for those PowerPoint presentations that could not be converted.
Program
Background Paper - TTY Access to Voice Services
Jim Tobias, Inclusive Technologies
Overview: Accessibility of Voice Systems and Services
Judy Harkins, Technology Access Program, Gallaudet University
PowerPoint Version Text Only
IVR User Interface: Problems faced by deaf users (PowerPoint)
Norman Williams, Technology Access Program, Gallaudet University
Accessible Voice Services and Systems: Technical Trends
Jim Tobias, Inclusive Technologies
PowerPoint Version Text Only
Adding a TTY User Interface to an Existing Voice Mail System:
Technical Prerequisites
Paul R. Michaelis, Avaya Communication
User Interface Standards for IVRs and Voice Messaging (PowerPoint)
Daryle Gardner-Bonneau, Bonneau & Associates
IVR and Voice Mail User Interface Design Issues for People with Disabilities (PowerPoint)
Daryle Gardner-Bonneau, Bonneau & Associates
Progress towards Standards for Accessible Total Conversation
PowerPoint Version Text Only
Toby Nixon, Microsoft Corporation
Proposed Access Standards for Telecommunication Services
excerpted from the U.S. Access Board's
Proposed Rule on Electronic and Information Technology Access,
published in the Federal Register March 31, 2000,
under Section 508 of the Rehabilitation Act Amendments
General Information from the FCC (PowerPoint)
Karen Peltz Strauss, FCC
NXi Handouts [Updated January 2006]
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