• Relay services

  • Architecture should support location identification by the PSAP of users of all IP-based relay services, on a par with voice service capability

  • Architecture should support one-step call to 9-1-1 while invoking a relay service

  • (Farther out) Ideally PSAP that is video equipped could see the video caller and hear the interpreter

  • (No recommendations made about single call center, specialists or other operational issues.)

              

Long Description: The CapTel Phone looks like a traditional push button phone with large buttons, but has a small rectangular screen above the buttons on which the captions are displayed.

 

Long Description: A woman is sitting in front of a computer monitor. On top of the monitor is a small camera. She can see the person she is chatting with on the computer monitor.