DOJ Compliance Reviews
Fall 1996

• More violations unveiled

  • Cleveland, OH: single TTY for 80 call takers.

  • Hempstead, NY: failure to train staff on TTYs.

  • Baltimore, MD, Phoenix, AZ: users must tap TTY keys.

  • Washington D.C.: call takers hanging up on TTY callers, failure to train 9-1-1 staff. Lawsuit results in threat of receivership

• Project Civic Access: DOJ efforts continue today