CapTel to 9-1-1 Directly (using VCO)

CapTel User

• User dials 9-1-1

• CapTel converts to VCO phone

• CapTel dials 9-1-1 directly

• Call is connected in fastest time

• Connected to the most appropriate PSAP every time

911 Call Center

• 9-1-1 gets ANI and ALI

• Connects to Call Taker station every time

• Call Taker can use voice or text

• If call is lost, 9-1-1 knows who to call back