Telephone – Telecommunications
Relay Service Gaps

Northern Virginia Resource Center for Deaf and Hard of Hearing Persons

• IP- Based TRS -- IP Relay, VRS – have grown phenomenally but

can't handle emergency calls

• CapTel can be used for 911 calls

• Priority Service Restoration established to get relay services

back in operation in emergencies

• Backup plans to transfer calls, emergency power sources

needed (Hamilton Relay in La. showed ability to adapt)