• Report by the National Organization on Disability: "The most underserved group [in shelters] were those who were deaf or hard of hearing."

• Less than 30% of shelters had access to American Sign Language interpreters

• 80% did not have TTYs

• 60% did not have TVs with open caption capability

• Only 56% had areas were oral announcements were posted. "This meant that the deaf or hard of hearing had no access to the vital flow of information."

(Report on SNAKE Project, Oct. 2005)