Hurricane Preparation

• Deployed integrated business continuity preparedness and service restoration plans for the 2005 hurricane season

  • Functioned under one plan in our preparation and recovery for Hurricane Katrina

  • Monitored the storm track, pre-positioning manpower and resources

  • Distributed generators, fuel, Cells on Wheels (COWs) and additional cell site equipment

• Provided communications and technical expertise to city, state and federal emergency workers, as well as utilities

• Anticipated customer requirements in our call center operations

  • Authorized coverage overtime & on-call standby lists

  • Developed concession guidelines, Frequently Asked Questions, Methods & Procedures, etc.

  • Determined rerouting contingencies if storms impacted brSprint's call center facilities