9-1-1 and ADA

Robert Mather

Index of Slides

  1. 9-1-1 and ADA
  2. Introduction
  3. TA Paper on 9-1-1
  4. Topics to be Discussed
  5. ADA Coverage of Telephone Emergency Services
  6. ADA Coverage of Telephone Emergency Services-Cont’d
  7. Telephone Relay Services
  8. Questions and Answers
  9. However, . . .
  10. Direct, Equal, TTY Access
  11. Direct Access
  12. Equal Access means that
  13. Equipment --Number of TTYs
  14. Equipment
  15. Experience has shown
  16. No Title
  17. Enhanced Features
  18. Transfer of TTY calls Prohibited
  19. No Title
  20. Other Requirements for TTY Equipment
  21. Other Requirements for TTY Equipment
  22. Procedures for Handling TTY Calls
  23. Recognizing TTY Calls/Treating Silent, Open Lines as Potential TTY Calls
  24. How to Answer TTY Calls
  25. Requiring Callers Using TTYs to Press a Key Is Prohibited
  26. Conducting TTY Calls
  27. Training
  28. Training
  29. Comprehensive Training
  30. E.A.S.E.
  31. How To Order EASE
  32. TESTING
  33. Internal Testing Program
  34. ADA Hotline

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