What should consumers demand?

  • IP accessibility regardless of

    • Form: text, video or voice

    • Transmission media – PSTN, IP, wireless, cable, satellite or combination

  • Avoid artificial separations that can create

    • Serious accessibility gaps and consumer confusion

    • Uneven playing field for companies that follow different rules for similar services

  • Accessibility solutions – easy at the design and development stages. Expensive and burdensome if retrofitted later on.

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