Collaboration and Coordination
Case Models

• Federal laws: Created heightened awareness of accessibility issues

• One result: Collaborative relationships between industry and consumers: consumer-industry forums, consumer focus groups

• Corporate Advisory Committees (AOL)

• IVR Forum

• TTY Forum (TTY access to wireless phones)

• Hearing Aid Compatibility Incubator

• Consumer Advisory Committee (FCC)

• Telecommunications Access Advisory Committee and Electronic and Information Technology Advisory Committee)