CCS 6.0 Fact Sheet
What is CCS?  NTS?

The N X i Communications, Inc. website is: www.nextalk.com

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The Basics of NTS

More Details

Security

Compatibility with other IT

About NXi

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The Basics

CCS easily and inexpensively bolts on to any standard voice call center, and lets any call center handle a variety of non-voice calls.

CCS is a client-server product harnessing the power of the data network and the existing call center platform to solve non-voice communication needs including:

•  Text Communications with Deaf Clients.  CCS lets call center agents answer TTY or other text calls from deaf clients.

•  Live Web Assistance.  CCS lets all center agents answer requests for live web assistance, and push web pages as needed while in text or voice chat. 

•  E mail Response.  CCS lets call center agents answer e mail queries using the same basic methods as TTY and web calls.

CCS is powered by the latest generation of NXi’s flagship NTS product. 

NTS stands for Network Telephony Services

As its name says, NTS blends the world of telephones and TTYs to the world of networks and the internet.

CCS uses client software called Nex Talk (NexTalk) on call agent desktops
CCS is essentially a text telephone system that lives alongside the regular phone system.  CCS text calls are telephone-like with call transfers and call conferences. The CCS client allows text conversations and messaging with TTYs, other clients, or browsers.  When the user logs in, the Nex Talk interface is displayed in a window on their desktop. 

CCS clients connect to NTS server software across a LAN, WAN or across the internet

The NTS server software performs all of the connection, supervisory and control functions for the clients.  The server software has many modules including log in, connection, transferring and conferencing of calls.  The NTS server also includes the physical hardware that connects the computer with the ACD - call center telephone system.

Accessibility and CCS

CCS is used for its strong accessibility features, particularly for deaf persons.  Using CCS, an organization can make every agent accessible to deaf callers.

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More Details

Text Communications with the Deaf

The TTY (also called a Telecom­munications Device for the Deaf or TDD) is a type of simple modem used by the deaf since the 1960's.  Using CCS, any call center can accept calls from the TTY devices used by deaf persons.  CCS also allows a deaf person to call into the call center using other text-capable devices such as browsers.

Live Web Assistance

CCS supports web assistance calls from a supported web site.  A web site visitor can click a Need Assistance icon on a web page and a data link is then established to the CCS server.  The CCS server sends a standard voice call to the call center for this request.  Once a call agent answers, CCS sets up a web assistance call to the agent’s desk top.

Email Processing

CCS can be used with any voice call center to handle e mail queries.  An e mail request is sent to the CCS server, and the CCS server sends a standard (but low priority) voice call into the call center for this request.  Once an agent is selected by the ACD, CCS sends the e mail query to this agent and allows the agent to type a reply.  Once complete, the agent is free to handle new voice, TTY, web assistance, or e mail queries or calls.

CCS gateways

CCS connects to other devices using gateways.  Gateways are software modules within CCS. 

Examples of CCS gateways include:

  - The CCS Telephony Services (TS) gateway connects NTS to phone devices like TTYs and voice phones.

  - The CCS Internet Gateway (IG) connects NTS to browsers.

  - The CCS SMTP Gateway connects CCS to e mail .

  - The new V.151 Gateway connects CCS to the V.151 protocol as used in Cisco switches.

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Security

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CCS and network security

A strong advantage of CCS is its proven security model.  CCS or NTS systems are installed at many high security networks such as the IRS, and U.S. Department of Defense sites such as the Navy-Marine Corps Intranet, the Pentagon, and Air Force and Army bases.

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Compatibility

Compatibility with existing IT

NTS is compatible with most IT networks and telephone installations.  Check with an NXi representative with specific questions.

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ABOUT N X i

N X i provides text-based communication products for consumers as well as organizations of all sizes.  N X i's unique patented products allow deaf persons to communicate with anyone, hearing or deaf, across telephone networks, the Internet, or a LAN/WAN.  N X i's customers include most federal agencies such as the Department of Defense, the Department of Education, the Securities and Exchange Commission, and the IRS, as well as numerous universities and schools, state-wide systems in Illinois , Wisconsin , and Maine , numerous call centers, and many Fortune 500 organizations.

In addition to product sales , N X i has over 25,000 active users of its freeware service:  www.NexTalk.net™

These products and/or methods of use are covered by Patent Nos. 6,934,376; 6,501,779; 6,181,736; 5,905,476; and/or 5,687,222.

N X i, CCS, NexTalk, TextNet and the N X i logo are trademarks of N X i Communications, Inc. Other company, product or service names may be trademarks or service marks of others.

Go to graphical N X i web site:  www.nextalk.com

Send e mail to N X i:  info@nextalk.com

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FOR MORE INFORMATION

Contact your N X i, Inc. sales representative or partner or call N X i, Inc. at (801) 274-6001 or (801) 274-6004 (TTY).

Email to: info@nextalk.com, or please visit our Web site at: www.nextalk.com.

N X i Communications, Inc.

4505 S. Wasatch Blvd #120.

Salt Lake City, UT  84124.

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