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N X i communications
NTS 6.0 Fact Sheet
The N X i Communications, Inc. website is: www.nextalk.com Click here to return to N X I main menu.
"Network Telephony Services" As its name says, NTS blends the world of telephones and TTYs to the world of networks and the internet.
NTS uses client software called "NexTalk" on desktops, gateways and one or more servers Any NTS client can create text conversations or instant messaging to any other client over the network. NTS is essentially a "text telephone system" that lives alongside the regular phone system. NTS text calls are "telephone like" with call transfers, call conferences, and mailbox messaging for unanswered calls. The NTS client allows text chat and messaging with TTYs, other clients, or browsers. When the user is logged in, the NexTalk interface is a window like the one shown below.
NTS clients connect to NTS server software across a LAN, WAN or across the Internet The NTS server software performs all of the connection, supervisory and control functions for the clients. The server software has many modules including log in, connection, transferring and conferencing of calls. The NTS server also includes the physical hardware that connects the computer with the telephone system.
Accessibility and NTS Traditionally, NTS has been used for its strong accessibility features, particularly for deaf persons. Using NTS, an organization can make every employee accessible to deaf callers, and provide a powerful communications tool for deaf employees.
NTS "calls" NTS sets up an internal "conference call" for all text calls, and these calls are "multi-media conference bridges". Any NTS call participant in a call can support any combination of incoming or outgoing text or voice streams and new participants can be added as incoming "joins" or by "dialing" and creating an outgoing call.
NTS "scripts" Most NTS capabilities and features are controlled by "scripts". NTS scripts can be created or modified at any time, so NTS operations can be modified in a very flexible way.
NTS gateways NTS connects to other devices using "gate- ways". Gateways are software modules within NTS. Examples of NTS gateways include: • The NTS Telephony Services (TS) gateway connects NTS to phone devices like TTYs and voice phones. • The NTS Internet Gateway (IG) connects NTS to browsers. • The NTS SMTP Gateway connects NTS to email. • The new V.151 Gateway connects NTS to the V.151 protocol as used in Cisco switches. • The NTS "anything to anything" architecture means gateway "things", or NTS clients, can call any other gateway "thing" or client. A single NTS call can consist of any combination of gateway end- points and/or NTS client end- points. A single NTS call might consist of two, or dozens, of participants.
NTS and instant messaging NTS offers simple, secure, and flexible text instant messaging con- trolled by the organization. Send IMs to one or multiple NTS users in a simple "Post-It™" pop-up box or a traditional Windows form. Each user can view their history of IMs, and NTS maintains complete IM auditing and usage statistics for system administrators.
NTS and network security A strong advantage of NTS is its proven security model. NTS systems are installed at many high security networks such as the IRS, and U.S. Department of Defense sites such as the Navy-Marine Corps Intranet, the Pentagon, and Air Force and Army bases.
NTS and Call Centers Call Center Solutions™ (CCS), based on NTS 6.0 can "bolt on" to any voice call center to add support for TTY calls and web assistance. NTS supports advanced call center features such as "silent observe" by Supervisors of agent TTY or web calls. (For more information on CCS, see the CCS 6.0 Fact Sheet.)
Examples of NTS calls Example 1 - an NTS client receives an Incoming TTY call from a deaf caller: a TTY caller into NTS will receive text menus, call transfer options, and the ability to leave text messages for users or groups. All the features and services voice callers expect in an Interactive Voice Response ("IVR") system can be offered to text callers with NTS. Example 2 - an NTS client places an outgoing call to a TTY. Any user of NTS running the client software can initiate calls to TTYs. Example 3 - browser callers using a standard web browser can create text calls into the NTS system if the NTS system has the correct gateways installed.
Compatibility with existing IT NTS is compatible with most IT networks and telephone installations. Check with an NXi representative with specific questions.
N X i provides text-based communication products for consumers as well as organizations of all sizes. N X i's unique patented products allow deaf persons to communicate with anyone, hearing or deaf, across telephone networks, the Internet, or a LAN/WAN. N X i's customers include most federal agencies such as the Department of Defense, the Department of Education, the Securities and Exchange Commission, and the IRS, as well as numerous universities and schools, state-wide systems in Illinois, Wisconsin, and Maine, numerous call centers, and many Fortune 500 organizations.
N X i, CCS, NexTalk, TextNet and the N X i logo are trademarks of N X i Communications, Inc. Other company, product or service names may be trademarks or service marks of others.
Go to graphical N X i web site: www.nextalk.com Send email to N X i: info@nextalk.com
Contact
your N X i, Inc. sales representative or partner or call N X i, Inc. at (801)
274-6001 or (801) 274-6004 (TTY).
N X i Communications, Inc. 4505 S. Wasatch Blvd #120. Salt Lake City, UT 84124.
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July 12, 2018
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