Lessons Learned - Applied

• Improve pre-landfall prioritization process to restore services

  • Pulled customer inventories based on targeted switch/POP sites

  • Identified customers who could be impacted by Rita and Wilma

  • Identified all TSP circuits

  • Improved Proactive communication to customers with critical services

• Deployed Circuit Restoration Team prior to landfall of Rita and Wilma

  • Used Katrina experiences and improved processes to be better prepared for Rita and Wilma

  • Prepared recovery plans for high risk network facilities.