Lessons Learned

• Planning

  • Improved Process for identifying at risk customers & priority for restoration

  • Develop comprehensive scenario planning with various alternatives and contingencies

• Initial Response

  • Leverage success of Sprint's Department of Homeland Security (DHS) and Government Account Managers with state, county and city EOCs

  • Must be able to translate network element outages to customer's coverage and network quality

• Customer Communications

  • Improve communications with business customers on status of event

  • Trade "lessons learned" from hurricane with business customers once Sprint completes "After Action Reviews" for the hurricane events