Understanding TEXT Communication
9-1-1 Text Options for the Future
(advantages & disadvantages)
Store and Forward Messaging SMS
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Delays in transmission
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(though new report questions if this is system or receive issue)
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Message length
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Overlapping messages
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Instant messaging
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Great for casual and for "time share" communication
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Problems when used in Emergency and rushed communication
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Interrupted message yields no message at 9-1-1 center
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Dead times and crossed messages
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Real-time messaging (e.g. T140)
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Similar to TTY but two-direction and simultaneous text and text & speech
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Non-destructive interrupt
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Coaching and questioning supported with no crossed messages.
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Faster -- plus no dead time.
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