Understanding TEXT Communicationbr br9-1-1 Text Options for the Future br(advantages & disadvantages)

Store and Forward Messaging SMS

• Delays in transmission

  • (though new report questions if this is system or receive issue)

• Message length

• Overlapping messages

Instant messaging

• Great for casual and for "time share" communication

• Problems when used in Emergency and rushed communication

• Interrupted message yields no message at 9-1-1 center

• Dead times and crossed messages

Real-time messaging (e.g. T140)

• Similar to TTY but two-direction and simultaneous text and text & speech

• Non-destructive interrupt

• Coaching and questioning supported – with no crossed messages.

• Faster – plus no dead time.