Deaf and Hard of Hearing Consumer White Paper on E9-1-1

  • Access through as many heavily used technologies as possible

  • Location identification and proper routing

  • Call-backs

  • Support for text in all aspects of operations: e.g. auto call distribution, recording, wait messages, etc.

  • At least one method of direct access common to all PSAPs (standardized)

  • Familiar procedures and technology for users