Standards Information

• ISO/IEC 13714. (1994). User Interface to Telephone-based Services: Voice Messaging Applications. Geneva: ISO.

• HFES-200 Committee. Contact: The Human Factors and Ergonomics Society, P. O. Box 1369, Santa Monica, CA 90406 (310-394-1811)

• Telephone Speech Standards Committee. Contact Michael Cohen, Nuance Communications, 1005 Hamilton Ct., Menlo Park, CA