1. User Interface Standards for IVRs and Voice Messaging
  2. Three Relevant Standards Efforts
  3. ISO 13714
  4. ISO 13714 (continued)
  5. HFES-200, Part 5 – Voice I/O and Telephony
  6. HFES-200, Part 5 – Voice I/O and Telephony (continued)
  7. HFES-200, Part 5 – Voice I/O and Telephony (continued)
  8. Telephone Speech Standards Committee (TSSC)
  9. Telephone Speech Standards Committee (TSSC) (continued)
  10. Standards Information