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Voice Mail and IVR (phone menus)

Following a conference on IVR and Voice Mail accessibility sponsored by the RERC on Telecom Access in 2000, the Alliance for Telecommunication Industry Solutions (ATIS) agreed to host an industry forum to address the topic.  The forum meets four times a year.  Information on the forum and other related documents can be found on the ATIS website.

The materials on this site are from the conference that led to the forum.

Accessible Voice Systems and Services:  
TTY and Other Accessibility Issues 
with Voice Mail and Audiotext
Gallaudet University
June 6-7, 2000

*PowerPoint Accessibility Note: Some PowerPoint presentations have been converted to "text pure HTML" using the PowerPoint Publishing Accessibility Wizard 0.93 (Beta), developed at the University of Illinois, Urbana-Champaign, by Jon Gunderson, Ph.D., ATP. For more information, see:
Text versions are available for those PowerPoint presentations that could not be converted.


Background Paper - TTY Access to Voice Services
Jim Tobias, Inclusive Technologies

Overview:  Accessibility of Voice Systems and Services
Judy Harkins, Technology Access Program, Gallaudet University 
PowerPoint Version              Text Only
IVR User Interface:  Problems faced by deaf users (PowerPoint)
Norman Williams, Technology Access Program, Gallaudet University

Accessible Voice Services and Systems:  Technical Trends
Jim Tobias, Inclusive Technologies  
PowerPoint Version              Text Only

Adding a TTY User Interface to an Existing Voice Mail System: 
  Technical Prerequisites

Paul R. Michaelis, Avaya Communication

User Interface Standards for IVRs and Voice Messaging (PowerPoint)
Daryle Gardner-Bonneau, Bonneau & Associates 

IVR and Voice Mail User Interface Design Issues for People with Disabilities (PowerPoint)
Daryle Gardner-Bonneau, Bonneau & Associates 

Progress towards Standards for Accessible Total Conversation
PowerPoint Version              Text Only
Toby Nixon, Microsoft Corporation

Proposed Access Standards for Telecommunication Services
excerpted from the U.S. Access Board's 
Proposed Rule on Electronic and Information Technology Access,
published in the Federal Register  March 31, 2000,
under Section 508 of the Rehabilitation Act Amendments

General Information from the FCC (PowerPoint)
Karen Peltz Strauss, FCC

NXi Handouts [Updated January 2006]

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